Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

  • What information do we collect about you?
  • How will we use the information about you?
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

 

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. This information may include your personal and tenant details, your property details, and other similar details required for us to be able to offer you the service. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

 

How will we use the information about you?

We collect information about you to process your order and to manage your account.

We use your information collected from the website to personalise your repeat visits to our website.

50five (UK) Ltd will not share your information for marketing purposes with any companies outside the NLA.
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information please visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

However, in a few cases some of our website features may not function as a results.

 

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place and updates on this webpage.

 

Our Privacy Notice:

Our organisation is committed to protecting the privacy of your personal information. Our company is registered with the Information Commissioners Office (ICO) and complies with the Data Protection Act 1998 and with the data protection principles set out in the Act.

 

Collection of Information – your consent

We may collect personal information from you if you provide if voluntarily.

If you do provide personal information to use, we will assume that you have read this Policy and have consented to us using your personal information in the ways described in this Policy and at the point where you give us your personal information.

If, after providing us with personal information, you later decide that you do not want us to use it for particular purposes, then please write to us at our head office address.

 

Reasons for Collection of your Information

In the course of our dealing with you we may collect and process certain information about you, including your name, date of birth, address, contact details (including your email address and contact telephone number), payment details (where applicable), any benefits you receive or are entitled to (including disability benefits) (where applicable), and other information about you and your property in respect of which services and products may be provided. Your personal information may be used by us, our employees, contractors or agents to:

  • identify you during any communication between you and us;
  • assess eligibility for services and products (whether provided by us or on our behalf);
  • communicate with you to arrange the provision of such services and products;
  • administer and provide such services and products;
  • detect and prevent loss, fraud and other criminal activity;
  • carry out credit reference checks;
  • carry out market research and to help us review, develop and improve the services and products we offer; and
  • contact you (in accordance with your preferences), by post, telephone, SMS, email and other electronic means with information about products, services, promotions, and offers that may be of interest to you.

In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, personal information held by us will be one of the transferred assets.

Your personal information may also be used by us, our employees or agents if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce any agreement we have with or otherwise concerning you, or to protect our rights, property or safety or those of our customers, employees or other third parties.

 

With whom do we share your personal information?

Third parties such as a finance lender (where applying for a finance option).

In connection with the above purposes, your personal information may be transferred to, or otherwise processed by third party service providers acting on our behalf, our agents and law enforcement authorities (including the police).

 

Access to Information

The Data Protection Act 1998 gives you the right to access information held about you. You have the right to ask for a copy of the personal information held about you. You also have the right to ask for inaccuracies in information to be corrected. Any access request may be subject to a fee of £10 to meet our costs. A copy of the information held about you by us can be requested by writing to us at the address shown.

 

Transfer of Information Abroad

We will not transfer your personal information outside the EU without first obtaining your consent.

 

Change of Policy

We may occasionally change the Privacy Policy to reflect customer and company feedback. Any changes will be shown on this page.

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: info@smartheating.co.uk

Tel: 0800 987 5055

Postal Address: 50five (UK) Ltd, Unit 3, Broom Business Park, Bridge Way, Chesterfield, S41 9QG

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